ieSupportManager is a fully featured Escritorio and web based helpdesk Sistema. Features include a web interface, Correo electrónico notifications, Correo electrónico logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager allows users to add to and search its knowledgebase and prioritise, sort and filter issues to suit their own preferred view. It also allows the user to identify unusual issues and track trends. Easy to install and simple to use for both support staff and end users alike the Sistema is also very competitively priced and comes with full context sensitive Help. ieSupportManager uses the latest web based and Escritorio technology to enable you to have complete control over the support process without the complications and costs associated with other more expensive solutions. Also backed up by ieComputerSystems expertise in helpdesk development, ieSupportManager is not just a take it or leave it solution but can be built upon to create an integrating bespoke solution to fit any organisations specific helpdesk requirements.