The DataTrack Sistema is an affordable, web enabled service and support management Sistema designed for call centers, help desks, customer support centers, IT departments, and software development teams. Comprised of the DataTrack Server, Escritorio Client, and Web Client, the DataTrack Sistema offers an innovative, all-inclusive solution for organizations of all sizes and types. The DataTrack Sistema helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack Sistema can be accomplished in minutes, with features like Active Directory, CSV, and Base de datos importers. The included Web Client allows users to easily submit and track work orders from their own computers, via any modern browser, while allowing them to search the integrated knowledge base for the answer to a problem.