Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (Correo electrónico sent to the customer) and can save it to the FAQ (Frequently Asked Questions) Base de datos. The FAQ is searchable and categorized.
The source code with Access or MS SQL Base de datos is available.


Features

Requires Customer registration and Correo electrónico confirmation
Define unlimited depth and number of categories
Add unlimited Helpdesk Personnel Accounts
Assign a Helpdesk Personnel per Category
Helpdesk Personnel save the Question as FAQ.
Administrator Approval before FAQ is published
Advance Search Features

search by category
search all words