AccessAble Help Desk Pro Edition features an easy to use and attractive windows based interface as well as .asp and .html Páginas for quickly recording, updating or searching data via browser. The Read/Send Correo electrónico Window let's technicians respond to Correo electrónico from within the program and add an Correo electrónico message to the support request Base de datos with one mouse click. The wide variety of reports include graphical and analytical reports to see where most of your support issues are coming from. The reports can also be easily exported to a variety of file formats and emailed to upper management. The browser interface requires Microsoft PWS or IIS and Correo electrónico notification uses Microsoft's CDO SYS. Correo electrónico read/send requires Microsoft Outlook or Outlook Express. There are no additional per user charges for either the windows interface, Correo electrónico module, or browser based interface. All are included in the site license Precio. An Open Report menu option let's you access either your own reports created with Crystal Reports or custom reports designed for you by the developer. Only the Crystal Reports runtime files are inlcuded.